Superfast Broadband Update.

Although the majority of households in the village can now access the Superfast broadband service, several,properties around the village green and up Colne park road have not been connected./

Councillor Bond who lives on Colneford Hill asked BT for an explanation. Here is the reply:

The reason your postcode on our interactive map indicates work to upgrade the area to fibre is complete is because all work which was planned for this postcode as part of the Superfast Essex programme is now complete. Our plan was to upgrade Cabinet 2 served by the Earls Colne exchange to fibre and this cabinet has now been upgraded. Our rollout map illustrates our plans by postcode areas which are mapped to particular cabinets. However not all addresses within a postcode will necessarily be connected to the same cabinet, and this is one of the reasons we state in our key below our map that not all premises within a postcode where work is complete will necessarily be able to access the upgraded fibre service.

It is dependent on the individual cabinet a premises is connected to being upgraded in order for a premises to be able to access the service. You can find out which cabinet your address is connected to by entering your address at this DSL Checker link. The same link is provided in the pop-up box on the interactive map under ‘Check current connectivity’. This confirms your address is connected to Cabinet 4 served by the Earls Colne exchange.

The good news is we are expecting to upgrade your cabinet (Cabinet 4) to fibre in Phase 2 of the Superfast Essex programme and we expect to update our interactive map to reflect this next year, at which point your postcode will change from purple to green.

Deployment for Phase 2 will start in 2016 and complete in 2019. We will update the interactive map with more detailed timescales once further planning has been carried out.

Please note all plans remain subject to change following detailed site surveys.

The aim of Phase 2 is to extend superfast coverage in Essex and capture as many areas as possible which are not included in Phase 1. Phase 2 will extend superfast broadband coverage across the county, adding another 55,000 premises to the existing programme of 65,000 premises. Across both phases we hope to achieve 95% coverage and enable 120,000 premises to access superfast broadband.

In the meantime, you may also wish to take a look at the FAQs page on the Superfast Essex website which contains some tips on how to get the most out of your existing broadband connection and some further information around the other factors that can affect your speed.

I hope this helps to clarify the current position.

Kind regards
Lucy

Lucy Dickinson
Senior Communications Officer (Place) – Superfast Essex
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