The most widespread phone scam involves victims being tricked into transferring money directly from their own bank account into the fraudsters. A total of £23.6m was lost in this way across the UK in the space of a year.
To avoid this type of scam be wary of:
• Unsolicited approaches by phone
• Cold callers who suggest you hang up the phone and call them back.
Fraudsters can keep your phone line open by not putting down the receiver at their end.
Your bank or the Police will never:
• Phone you to ask for your 4 digit card PIN or your online banking password, even by tapping them into the telephone keypad.
• Ask you to withdraw money to hand over to them for safe-keeping.
• Ask you to transfer money to a new account for fraud reasons.
• Send someone to your home to collect your cash, PIN, payment card or cheque book
Never disclose your:
• Four digit PIN to anyone, including the bank or police.
• Your password or online banking codes.
• Personal details unless you are sure who you are talking to.
• It takes 2 people to terminate a call.
• If you feel something is suspicious or feel vulnerable, hang up, wait 5 minutes to clear the line or where possible use a different phone line, then call your bank or card issuer on their advertised number to report the fraud.
• If you don’t have another telephone, call someone you know first to clear the line.
• Telephone Caller Display cannot be trusted as the number showing can be altered by the caller.
• Criminals may already have basic information about you (eg name, address, account details) so do not assume a caller is genuine because they have these details or because they claim to represent a legitimate organization.